When the COVID-19 pandemic first started we realized that large group webinars with local businesses weren’t enough to help them to learn how to manage all the new steps they needed to take to stay in business. There was an overwhelming amount of new processes that businesses had to understand and follow, and new types of decisions to make, and because of this, folks needed one-to-one contact throughout the learning process. We picked up the phone and talked with each business owner, helping them through these processes, with the goal of seeing 80% biz stay open.